Responsible Gaming Policy

1. Our Commitment to Player Welfare

We operate under the understanding that a small percentage of players may develop problematic gambling behaviour. To address this, Vegastars has implemented a framework consistent with Australian regulatory expectations, including the National Consumer Protection Framework for online wagering.

Our obligations include:

• Providing clear information about the risks associated with gambling
• Offering practical control mechanisms within every account
• Training customer support staff to recognise indicators of harm
• Cooperating with recognised support organisations operating in Australia
• Reviewing accounts that display patterns consistent with at-risk behaviour

2. Age Verification and Eligibility

Participation in any gambling activity on Vegastars is restricted to individuals aged 18 years or older. We conduct identity verification before processing withdrawals and may request additional documentation at any stage of the account lifecycle.

Accounts opened by minors will be closed immediately, all deposits refunded to the source of payment, and any winnings forfeited. Parents and guardians sharing a household with minors should consider installing filtering software to prevent unauthorised access.

3. Player Control Tools

Every registered account includes a suite of self-management features. These can be activated through the "Account Settings" section without contacting support.

3.1 Deposit Limits

You may set daily, weekly, or monthly deposit caps. Reductions apply immediately. Requests to increase a limit are subject to a 7-day cooling-off period, after which the change must be confirmed in writing.

3.2 Loss Limits

Loss limits restrict the net amount you can lose over a defined period. Once reached, further wagering is disabled until the period resets.

3.3 Session Reminders

Activity reminders display the duration of your current session at intervals you select, ranging from 15 minutes to 2 hours.

3.4 Reality Checks

Reality checks pause gameplay and present a summary of deposits, wagers, and time spent. You must acknowledge the notice before resuming activity.

4. Time-Out and Self-Exclusion

If you require a break from gambling, two formal options are available.

A time-out suspends your account for a period of 24 hours, 7 days, 30 days, or 90 days. During this interval, you cannot deposit, wager, or open new sessions. Withdrawals of cleared balances remain possible.

A self-exclusion is a longer-term measure lasting 6 months, 12 months, or indefinitely. Self-exclusion cannot be reversed before the chosen period concludes. Once active, we remove your account from all marketing databases and decline any new registration attempts linked to your verified identity.

Australian players may also register with BetStop, the National Self-Exclusion Register. Registration with BetStop applies across all licensed Australian interactive wagering providers.

5. Recognising Problematic Gambling

Certain behaviours indicate that gambling may no longer be recreational. Consider whether any of the following apply:

• Spending more money or time than originally intended
• Borrowing funds or selling possessions to continue playing
• Gambling to recover previous losses ("chasing")
• Concealing the extent of gambling from family or partners
• Neglecting work, study, or personal responsibilities
• Feeling restless, anxious, or irritable when not gambling

Acknowledging these patterns is the first step toward regaining control.

6. Support Resources for Australian Residents

Confidential assistance is available 24 hours a day through nationally recognised services. Vegastars encourages anyone concerned about their own play, or that of someone close to them, to contact:

• Gambling Help Online - free counselling and live chat
• Lifeline Australia - 24/7 crisis support
• Gambler's Help (state-based services across Victoria, New South Wales, and other jurisdictions)
• Relationships Australia - support for affected family members

These organisations provide free, independent advice. No information about your contact with them is shared with us.

7. Staff Training and Internal Monitoring

Our customer support and compliance teams complete responsible gaming training before commencing duties and at scheduled intervals thereafter. Account activity is monitored for indicators such as rapid loss escalation, extended uninterrupted sessions, and frequent deposit limit increase requests. Where concerns arise, we may contact you directly, restrict promotional communications, or impose temporary protective measures on your account.

8. Policy Updates

This Responsible Gaming Policy is reviewed annually and updated as regulatory requirements evolve. The current version takes effect from 2026. Account holders are notified of material amendments through registered email addresses and through notices displayed upon login.

For questions regarding any provision of this policy, contact our support team through the secure messaging facility within your account.